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Privacy Policy
Privacy Policy
This Privacy Policy explains how Harmonize Mental Health, LLC (“Harmonize,” “we,” “us,” or “our”) collects, uses, and protects your personal information, including Protected Health Information (PHI), as required under the Health Insurance Portability and Accountability Act (HIPAA) and related regulations. This policy applies to information gathered through our website, social media, marketing activities, live events, and other services linked to this Privacy Policy.
International Users
Our service is specifically designed for users in the United States. If you're located outside the U.S., please note that using our service means your information may be transferred and processed outside of your country. Data protection laws may differ from those in your location.
Children’s Privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect any information from anyone under the age of 18. If you discover that we have accidentally collected a child's information, please contact us immediately at support@Harmonize.care so we can delete it.
Personal Information We Collect:
Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:
Contact data: Your first and last name, salutation, email address, billing and mailing addresses, and phone number.
Demographic Information: City, state, country of residence, postal code, and age.
Profile data: Username, password, date of birth, biographical details, photograph, interests, preferences, survey responses, and any other information added to your account profile.
Health-related data: Information about your current and past symptoms, diagnosis, conditions, treatments, medications, general health status, and daily mood/symptom feedback collected through text message or during your treatment.
Communications: Exchanges with us through the Service, social media, or other channels.
Transactional data: Information related to completing orders, including order numbers and history.
Marketing data: Your preferences for receiving marketing communications and engagement details.
Payment information: Payment card information or bank account number (if necessary for transactions).
Promotional information: Information shared when you complete surveys.
Marketing data: such as your preferences for receiving our marketing communications and details about your engagement with them.
Other data: Additional information not specifically listed, used as described in this Privacy Policy or disclosed
at the time of collection.
Information Cookies and Trackers
Our engagement with advertising and social media entities involves their use of cookies and analogous technologies to gather data about your interactions across our Service and other online platforms over time. This collected data, based on your online activity, is utilized to present advertisements believed to be of interest to you. Additionally, we collaborate with advertising networks that track your online behavior to evaluate the impact of our advertising efforts, enabling the provision of customized ads or offers tailored to your preferences. These external partners employ various tracking technologies, including cookies, web beacons, device identifiers, etc., to accumulate information about your usage of our Services and other digital platforms. Such information encompasses your IP address, browser type, mobile network details, pages visited, activities conducted on our site and mobile app, duration on pages or within the app, clicks on links, and details of actions taken. This comprehensive data collection aids us in recognizing repeat visitors to the Service, recording your set preferences, conducting statistical analysis on Service usage patterns for various purposes, and facilitating the delivery of advertisements aligned with your interests. Upon purchasing a service from the Harmonize website, the conversion data is captured and transmitted by web beacons, pixels, or APIs from tools provided by our service, advertising, and marketing partners. This process is crucial for evaluating the success of advertising campaigns and shaping future marketing strategies.
We may employ your Personal Information for the following purposes:
To adhere to relevant laws, fulfill legal obligations, and process legal requests, such as answering to subpoenas or demands from governmental entities. To confirm or implement compliance with the agreements, terms of use, or other policies that regulate our Service; to address emergency situations; or to safeguard the rights, assets, safety, or security of Harmonize, our Service users, or the public, as dictated or allowed by law. To conduct audits of our internal processes to ensure compliance with legal and contractual obligations and to uphold the terms and conditions that govern the Service. To prevent, identify, investigate, and deter actions that are fraudulent, harmful, unauthorized, unethical, or illegal, including cyberattacks and identity theft.
We utilize your personal information in the following ways:
Affiliated Medical Groups: We share information with affiliated medical groups to provide healthcare services to you, in alignment with this Policy.
Service Providers: We partner with third-party organizations that offer services to assist in operating our Service or our business, including but not limited to hosting, system maintenance and improvement, customer support, order fulfillment, email distribution, and website analytics. Our service providers may process data under our direction. In engaging these providers, we ensure they are contractually restricted from disclosing, using, or sharing identifiable data, except as required to perform services on our behalf or comply with legal requirements.
Payment Processors: Your payment card information for purchases made on the Service is directly collected and processed by our payment processors.
Advertising Providers: We collaborate with advertising companies for interest-based advertising as previously detailed.
Business and Marketing Providers: We engage with various entities for joint ventures, marketing, or affiliate relationships, who may promote or recommend our Service to you.
Professional Advisors: We consult with professional advisors, including lawyers, auditors, bankers, and insurers, as necessary for the services they provide to us.
Authorities and Others: We may disclose information to law enforcement and governmental authorities as required for compliance and legal obligations.
Business Transferees: In the event of a corporate transaction, such as a divestiture, merger, consolidation, acquisition, reorganization, or asset sale, we may share information with relevant parties involved in the transaction, including potential acquirers and their advisors.
Authorized or Requested by You: We may share your Personal Information with entities or individuals as per your authorization or request.
This section outlines the rights and options available to all our users:
Access or Update Your Information: If you've created an account with us through the Service, you have the capability to review and modify certain pieces of your account information by logging into your account.
Opt-out of Marketing Communications: You have the option to opt out of receiving marketing-related emails by utilizing the opt-out or unsubscribe link located at the bottom of the email, or by contacting us directly. It's important to note, however, that opting out of marketing communications does not exempt you from receiving service-related and other non-marketing emails.
Cookies: Most web browsers provide the option to block or delete cookies. To do this, you should follow the instructions provided in your browser's settings. It's common for browsers to accept cookies by default until you amend your settings. Please be aware that disabling cookies in your browser might affect the proper functioning of the Service. For further details on cookies, including how to view which cookies have been set and how to manage and delete them, you can visit www.allaboutcookies.org.
Do Not Track: Some browsers can be set up to send "Do Not Track" signals to the online services that you visit. We currently do not act in response to "Do Not Track" or similar signals. For more information on "Do Not Track," please visit http://www.allaboutdnt.com.
Declining to Provide Information: We require certain personal information to deliver specific services. If you do not provide the information deemed necessary or mandatory, we may be unable to offer those services to you.
Other Sites and Services
Our Service may include links to third-party websites, mobile applications, and other online platforms. Additionally, content from our Service might be incorporated into web pages or online services that do not belong to us but are accessible through our affiliate marketing providers. It's important to understand that we do not have control over these third-party sites and services, and thus, cannot be held responsible for their actions. The privacy practices of these third parties will govern any information they collect, use, or disclose about your activities on their platforms once you navigate away from our Service by clicking on those links. We strongly recommend that you review the privacy policies of any websites, applications, or online services you engage with to understand how they manage your information.
Security Measures We implement various technical, organizational, and physical measures aimed at safeguarding the Personal Information we collect. Despite our efforts, it's important to acknowledge the inherent security risks present in all web-based and information technology systems. We cannot assure absolute protection against breaches by hackers, cybercriminals, or other unauthorized parties who might unlawfully collect, access, steal, or alter your Personal Information. The transmission of information over the internet is inherently insecure, and any transfer of Personal Information is done at your own risk. We are not liable for any bypassing of privacy settings or security safeguards on our Service, your operating system, or mobile device. It remains your responsibility to secure your login details, including username and password.
How We Treat Protected Health Information (PHI) Harmonize is committed to safeguarding your PHI. PHI includes information about your health, treatment, or payment for healthcare that can identify you. We handle PHI in accordance with HIPAA regulations and only use or disclose it as permitted by law.
We may use or disclose your PHI for the following purposes:
Treatment: To provide, coordinate, or manage your healthcare, including communication with healthcare providers and sending follow-up reminders via text, email, or phone.
Payment: To process payments for services, including billing your insurance or you directly.
Healthcare Operations: For internal operations such as quality assessments, compliance audits, and staff training.
Legal Compliance: To comply with applicable laws, such as reporting communicable diseases or responding to legal requests.
We will not use or disclose your PHI for purposes other than those outlined above without your explicit authorization, unless required or permitted by law.
Your Rights Regarding PHI
Under HIPAA, you have the following rights regarding your PHI:
Access: You can request copies of your PHI.
Amendments: You can request corrections to your PHI if it is inaccurate or incomplete.
Restrictions: You can request limitations on how your PHI is used or disclosed, though we are not required to agree with all requests.
Confidential Communications: You can request that we communicate with you in specific ways (e.g., only by email or at a specific address).
Accounting of Disclosures: You can request a list of instances where your PHI was disclosed for reasons other than treatment, payment, or healthcare operations.
File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health and Human Services. Filing a complaint will not affect the care you receive.
Contact Information for Privacy Concerns
If you have questions about this Privacy Policy or wish to exercise your rights regarding PHI, please contact:
Privacy Officer: Sean A.
Harmonize Mental Health, LLC
Email: support@harmonize.care
Phone: (888) 891-9521
Communications About Your Health
As part of our services, we may contact you about your healthcare via:
Text Messages: For appointment reminders, follow-ups, and treatment updates. Phone Calls: To discuss your care or respond to your inquiries. Emails: For health-related information and updates. You can opt out of non-essential communications at any time by contacting us at support@harmonize.care. Essential communications related to your treatment or legal obligations may still be sent.
Security Measures for PHI
We take the security of your PHI seriously and implement the following safeguards:
Administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or alteration. Encryption of sensitive data during transmission. Restricted access to PHI based on role and necessity. Please note that no system is completely secure, and we cannot guarantee absolute security. Transmission of information over the internet is at your own risk.
Notice of Privacy Practices
This Privacy Policy aligns with our Notice of Privacy Practices under HIPAA. For more detailed information about how we handle your PHI, you can request a copy by contacting us at support@harmonize.care or (888) 891-9521.
Cookies and Tracking Technologies
Cookies and similar tracking technologies used on our website do not collect or disclose PHI. These tools are used only for analytics and service improvement. You can disable cookies in your browser settings, but doing so may impact functionality.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated by updating the date at the top of the policy and, if required by law, through additional means. Continuing to use our services after changes are made indicates your agreement to the updated Privacy Policy.
International Users
Our service is specifically designed for users in the United States. If you're located outside the U.S., please note that using our service means your information may be transferred and processed outside of your country. Data protection laws may differ from those in your location.
Children’s Privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect any information from anyone under the age of 18. If you discover that we have accidentally collected a child's information, please contact us immediately at support@Harmonize.care so we can delete it.
Personal Information We Collect:
Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:
Contact data: Your first and last name, salutation, email address, billing and mailing addresses, and phone number.
Demographic Information: City, state, country of residence, postal code, and age.
Profile data: Username, password, date of birth, biographical details, photograph, interests, preferences, survey responses, and any other information added to your account profile.
Health-related data: Information about your current and past symptoms, diagnosis, conditions, treatments, medications, general health status, and daily mood/symptom feedback collected through text message or during your treatment.
Communications: Exchanges with us through the Service, social media, or other channels.
Transactional data: Information related to completing orders, including order numbers and history.
Marketing data: Your preferences for receiving marketing communications and engagement details.
Payment information: Payment card information or bank account number (if necessary for transactions).
Promotional information: Information shared when you complete surveys.
Marketing data: such as your preferences for receiving our marketing communications and details about your engagement with them.
Other data: Additional information not specifically listed, used as described in this Privacy Policy or disclosed
at the time of collection.
Information Cookies and Trackers
Our engagement with advertising and social media entities involves their use of cookies and analogous technologies to gather data about your interactions across our Service and other online platforms over time. This collected data, based on your online activity, is utilized to present advertisements believed to be of interest to you. Additionally, we collaborate with advertising networks that track your online behavior to evaluate the impact of our advertising efforts, enabling the provision of customized ads or offers tailored to your preferences. These external partners employ various tracking technologies, including cookies, web beacons, device identifiers, etc., to accumulate information about your usage of our Services and other digital platforms. Such information encompasses your IP address, browser type, mobile network details, pages visited, activities conducted on our site and mobile app, duration on pages or within the app, clicks on links, and details of actions taken. This comprehensive data collection aids us in recognizing repeat visitors to the Service, recording your set preferences, conducting statistical analysis on Service usage patterns for various purposes, and facilitating the delivery of advertisements aligned with your interests. Upon purchasing a service from the Harmonize website, the conversion data is captured and transmitted by web beacons, pixels, or APIs from tools provided by our service, advertising, and marketing partners. This process is crucial for evaluating the success of advertising campaigns and shaping future marketing strategies.
We may employ your Personal Information for the following purposes:
To adhere to relevant laws, fulfill legal obligations, and process legal requests, such as answering to subpoenas or demands from governmental entities. To confirm or implement compliance with the agreements, terms of use, or other policies that regulate our Service; to address emergency situations; or to safeguard the rights, assets, safety, or security of Harmonize, our Service users, or the public, as dictated or allowed by law. To conduct audits of our internal processes to ensure compliance with legal and contractual obligations and to uphold the terms and conditions that govern the Service. To prevent, identify, investigate, and deter actions that are fraudulent, harmful, unauthorized, unethical, or illegal, including cyberattacks and identity theft.
We utilize your personal information in the following ways:
Affiliated Medical Groups: We share information with affiliated medical groups to provide healthcare services to you, in alignment with this Policy.
Service Providers: We partner with third-party organizations that offer services to assist in operating our Service or our business, including but not limited to hosting, system maintenance and improvement, customer support, order fulfillment, email distribution, and website analytics. Our service providers may process data under our direction. In engaging these providers, we ensure they are contractually restricted from disclosing, using, or sharing identifiable data, except as required to perform services on our behalf or comply with legal requirements.
Payment Processors: Your payment card information for purchases made on the Service is directly collected and processed by our payment processors.
Advertising Providers: We collaborate with advertising companies for interest-based advertising as previously detailed.
Business and Marketing Providers: We engage with various entities for joint ventures, marketing, or affiliate relationships, who may promote or recommend our Service to you.
Professional Advisors: We consult with professional advisors, including lawyers, auditors, bankers, and insurers, as necessary for the services they provide to us.
Authorities and Others: We may disclose information to law enforcement and governmental authorities as required for compliance and legal obligations.
Business Transferees: In the event of a corporate transaction, such as a divestiture, merger, consolidation, acquisition, reorganization, or asset sale, we may share information with relevant parties involved in the transaction, including potential acquirers and their advisors.
Authorized or Requested by You: We may share your Personal Information with entities or individuals as per your authorization or request.
This section outlines the rights and options available to all our users:
Access or Update Your Information: If you've created an account with us through the Service, you have the capability to review and modify certain pieces of your account information by logging into your account.
Opt-out of Marketing Communications: You have the option to opt out of receiving marketing-related emails by utilizing the opt-out or unsubscribe link located at the bottom of the email, or by contacting us directly. It's important to note, however, that opting out of marketing communications does not exempt you from receiving service-related and other non-marketing emails.
Cookies: Most web browsers provide the option to block or delete cookies. To do this, you should follow the instructions provided in your browser's settings. It's common for browsers to accept cookies by default until you amend your settings. Please be aware that disabling cookies in your browser might affect the proper functioning of the Service. For further details on cookies, including how to view which cookies have been set and how to manage and delete them, you can visit www.allaboutcookies.org.
Do Not Track: Some browsers can be set up to send "Do Not Track" signals to the online services that you visit. We currently do not act in response to "Do Not Track" or similar signals. For more information on "Do Not Track," please visit http://www.allaboutdnt.com.
Declining to Provide Information: We require certain personal information to deliver specific services. If you do not provide the information deemed necessary or mandatory, we may be unable to offer those services to you.
Other Sites and Services
Our Service may include links to third-party websites, mobile applications, and other online platforms. Additionally, content from our Service might be incorporated into web pages or online services that do not belong to us but are accessible through our affiliate marketing providers. It's important to understand that we do not have control over these third-party sites and services, and thus, cannot be held responsible for their actions. The privacy practices of these third parties will govern any information they collect, use, or disclose about your activities on their platforms once you navigate away from our Service by clicking on those links. We strongly recommend that you review the privacy policies of any websites, applications, or online services you engage with to understand how they manage your information.
Security Measures We implement various technical, organizational, and physical measures aimed at safeguarding the Personal Information we collect. Despite our efforts, it's important to acknowledge the inherent security risks present in all web-based and information technology systems. We cannot assure absolute protection against breaches by hackers, cybercriminals, or other unauthorized parties who might unlawfully collect, access, steal, or alter your Personal Information. The transmission of information over the internet is inherently insecure, and any transfer of Personal Information is done at your own risk. We are not liable for any bypassing of privacy settings or security safeguards on our Service, your operating system, or mobile device. It remains your responsibility to secure your login details, including username and password.
How We Treat Protected Health Information (PHI) Harmonize is committed to safeguarding your PHI. PHI includes information about your health, treatment, or payment for healthcare that can identify you. We handle PHI in accordance with HIPAA regulations and only use or disclose it as permitted by law.
We may use or disclose your PHI for the following purposes:
Treatment: To provide, coordinate, or manage your healthcare, including communication with healthcare providers and sending follow-up reminders via text, email, or phone.
Payment: To process payments for services, including billing your insurance or you directly.
Healthcare Operations: For internal operations such as quality assessments, compliance audits, and staff training.
Legal Compliance: To comply with applicable laws, such as reporting communicable diseases or responding to legal requests.
We will not use or disclose your PHI for purposes other than those outlined above without your explicit authorization, unless required or permitted by law.
Your Rights Regarding PHI
Under HIPAA, you have the following rights regarding your PHI:
Access: You can request copies of your PHI.
Amendments: You can request corrections to your PHI if it is inaccurate or incomplete.
Restrictions: You can request limitations on how your PHI is used or disclosed, though we are not required to agree with all requests.
Confidential Communications: You can request that we communicate with you in specific ways (e.g., only by email or at a specific address).
Accounting of Disclosures: You can request a list of instances where your PHI was disclosed for reasons other than treatment, payment, or healthcare operations.
File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health and Human Services. Filing a complaint will not affect the care you receive.
Contact Information for Privacy Concerns
If you have questions about this Privacy Policy or wish to exercise your rights regarding PHI, please contact:
Privacy Officer: Sean A.
Harmonize Mental Health, LLC
Email: support@harmonize.care
Phone: (888) 891-9521
Communications About Your Health
As part of our services, we may contact you about your healthcare via:
Text Messages: For appointment reminders, follow-ups, and treatment updates. Phone Calls: To discuss your care or respond to your inquiries. Emails: For health-related information and updates. You can opt out of non-essential communications at any time by contacting us at support@harmonize.care. Essential communications related to your treatment or legal obligations may still be sent.
Security Measures for PHI
We take the security of your PHI seriously and implement the following safeguards:
Administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or alteration. Encryption of sensitive data during transmission. Restricted access to PHI based on role and necessity. Please note that no system is completely secure, and we cannot guarantee absolute security. Transmission of information over the internet is at your own risk.
Notice of Privacy Practices
This Privacy Policy aligns with our Notice of Privacy Practices under HIPAA. For more detailed information about how we handle your PHI, you can request a copy by contacting us at support@harmonize.care or (888) 891-9521.
Cookies and Tracking Technologies
Cookies and similar tracking technologies used on our website do not collect or disclose PHI. These tools are used only for analytics and service improvement. You can disable cookies in your browser settings, but doing so may impact functionality.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated by updating the date at the top of the policy and, if required by law, through additional means. Continuing to use our services after changes are made indicates your agreement to the updated Privacy Policy.
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